Privacy Policy
Last updated: December 14, 2025
At PatientCareLinks, your privacy is our priority. This policy explains what information we collect, how we use it, and your rights. We never sell your data.
What We Collect
We may collect the following when you use our tools (chat, health records, videos, etc.):
- Account info: Name, email, phone number (only if you choose to register)
- Health records: Information you voluntarily add (medications, symptoms, lab results, doctor notes)
- Usage data: Page visits, feature usage (to improve our service)
- Device info: Browser type, IP address (anonymized where possible)
How We Use Your Information
- Provide and improve health tracking, messaging, and educational tools
- Allow you to share records with your doctor (only when you choose)
- Send appointment reminders or important service updates (with your consent)
- Protect against fraud, abuse, or security risks
Data Sharing
We do NOT sell or rent your personal or health data. We only share data:
- With your doctor: When you explicitly share a record or chat with them
- Legal requirements: If required by law (court order, public health emergency)
- Service providers: Hosting, database, or messaging services (they sign strict confidentiality agreements)
Important note: Our chat and health records are for educational and organizational purposes. Always consult a licensed healthcare provider for medical advice.
Your Rights
- Access: Request a copy of your data
- Correction: Fix inaccurate information
- Deletion: Request account and record deletion (we'll respond within 30 days)
- Opt-out: Stop non-essential communications anytime
To exercise these rights, email us at: preventivehealthinstitute@gmail.com
Data Security
We use encryption (HTTPS), access controls, and regular security reviews. However, no internet transmission is 100% secure. You are responsible for keeping your login credentials private.
Cookies & Tracking
We use essential cookies to keep you logged in and remember preferences. We do not use tracking cookies for advertising. You can disable cookies in your browser, but some features may not work.
Third-Party Links
Our site may link to YouTube, WhatsApp, or other external services. Those sites have their own privacy policies. We are not responsible for their practices.
Children's Privacy
PatientCareLinks is not intended for under 18. We do not knowingly collect data from minors. If you believe a child has used our service, contact us to remove the data.
Changes to This Policy
We may update this policy occasionally. The "Last updated" date will change. Continued use after changes means you accept the updated policy.
Contact Us
Email: preventivehealthinstitute@gmail.com