Legal, Privacy & Trust
Last updated: December 14, 2025
This page brings together all the legal, privacy, and trust information for PatientCareLinks. We believe in being transparent about how we operate, what we do with your data, and the limits of what we provide.
1. Privacy Policy
At PatientCareLinks, your privacy is our priority. This policy explains what information we collect, how we use it, and your rights. We never sell your data.
What We Collect
We may collect the following when you use our tools (chat, health records, videos, etc.):
- Account info: Name, email, phone number (only if you choose to register)
- Health records: Information you voluntarily add (medications, symptoms, lab results, doctor notes)
- Usage data: Page visits, feature usage (to improve our service)
- Device info: Browser type, IP address (anonymized where possible)
How We Use Your Information
- Provide and improve health tracking, messaging, and educational tools
- Allow you to share records with your doctor (only when you choose)
- Send appointment reminders or important service updates (with your consent)
- Protect against fraud, abuse, or security risks
Data Sharing
We do NOT sell or rent your personal or health data. We only share data:
- With your doctor: When you explicitly share a record or chat with them
- Legal requirements: If required by law (court order, public health emergency)
- Service providers: Hosting, database, or messaging services (they sign strict confidentiality agreements)
Important note: Our chat and health records are for educational and organizational purposes. Always consult a licensed healthcare provider for medical advice.
Your Rights
- Access: Request a copy of your data
- Correction: Fix inaccurate information
- Deletion: Request account and record deletion (we'll respond within 30 days)
- Opt-out: Stop non-essential communications anytime
To exercise these rights, email us at: preventivehealthinstitute@gmail.com
Data Security
We use encryption (HTTPS), access controls, and regular security reviews. However, no internet transmission is 100% secure. You are responsible for keeping your login credentials private.
Children's Privacy
PatientCareLinks is not intended for users under 18. We do not knowingly collect data from minors. If you believe a child has used our service, contact us to remove the data.
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2. Terms of Service
By accessing or using PatientCareLinks ("the Service"), you agree to these Terms. If you do not agree, please do not use the Service.
Who May Use the Service
- You must be at least 18 years old, or use the Service under the supervision of a parent or guardian.
- You agree to provide accurate information when registering.
- You are responsible for keeping your login credentials secure.
Acceptable Use
You agree not to:
- Use the Service for any unlawful purpose
- Impersonate a doctor, nurse, or other health professional
- Submit false, misleading, or harmful health information
- Attempt to gain unauthorized access to other users' accounts or data
- Scrape, copy, or redistribute content without permission
- Use the Service to send spam or unsolicited messages
No Doctor–Patient Relationship
Using PatientCareLinks does not create a doctor–patient relationship. Our tools are for education, organization, and communication support. They are not a substitute for in-person medical care.
Third-Party Services
The Service may link to third-party websites (e.g., YouTube, WhatsApp, Ghana Medical Association). We are not responsible for their content, policies, or availability.
Intellectual Property
All content, branding, and code on PatientCareLinks are owned by us or our licensors. You may not reproduce, distribute, or create derivative works without written permission.
Termination
We may suspend or terminate your access if you violate these Terms or misuse the Service. You may stop using the Service at any time.
Limitation of Liability
To the maximum extent permitted by law, PatientCareLinks is not liable for any indirect, incidental, or consequential damages arising from your use of the Service. Our total liability is limited to the amount you paid us (if any) in the past 12 months.
Changes to These Terms
We may update these Terms occasionally. Continued use after changes means you accept the updated Terms.
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3. Medical Disclaimer
If this is a medical emergency, call your local emergency number immediately (Police 191, Fire 192, Ambulance 193). Do not rely on this website for emergency care.
Educational Purpose Only
All content on PatientCareLinks — including articles, videos, tools, chat responses, and health trackers — is provided for general educational and organizational purposes only. It is not medical advice, diagnosis, or treatment.
No Substitute for Professional Care
- Always seek the advice of a qualified healthcare provider with any questions about a medical condition.
- Never disregard professional medical advice or delay seeking it because of something you read or saw on this Service.
- If you think you may have a medical emergency, call your doctor or emergency services immediately.
AI & Automated Responses
Some features may use automated systems or pre-written responses. These are not a substitute for a licensed clinician's judgment. Always confirm important decisions with a qualified professional.
Accuracy of Information
Medical knowledge evolves. While we try to keep content accurate and current, we make no guarantees. External sources we link to are the responsibility of their respective publishers.
No Endorsement
Mention of specific products, medications, clinics, or services does not constitute an endorsement. Always consult a professional before starting or stopping any treatment.
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4. Cookie Policy
Cookies are small text files stored on your device. We use them to keep the Service working smoothly and to understand how it's used.
Types of Cookies We Use
- Essential cookies: Required for login, session management, and security. The Service cannot function without these.
- Preference cookies: Remember your settings (e.g., language, display preferences).
- Analytics cookies (if enabled): Help us understand which features are used and where users encounter problems. Data is aggregated and anonymized where possible.
What We Do NOT Use
- We do not use advertising or tracking cookies.
- We do not sell cookie data to third parties.
Managing Cookies
You can disable cookies in your browser settings. However, essential cookies are required for login and secure features — disabling them may break parts of the Service.
Note: Our cookie consent banner is currently disabled during testing. Once re-enabled, you will be able to accept or decline non-essential cookies on your first visit.
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5. Data Protection
We take data protection seriously and aim to comply with applicable laws, including Ghana's Data Protection Act (2012) and, where relevant, the EU General Data Protection Regulation (GDPR).
Lawful Basis for Processing
We process personal data on one or more of the following bases:
- Consent: You have clearly agreed (e.g., registering, sharing records with your doctor)
- Contract: Processing is necessary to provide the Service you requested
- Legal obligation: We are required to process data by law
- Legitimate interest: To improve security, prevent fraud, and maintain the Service
International Transfers
Our servers or service providers may be located outside your country. Where required, we use appropriate safeguards (such as standard contractual clauses) to protect your data.
Data Retention
- Account data is kept while your account is active.
- Health records are kept until you delete them or request account deletion.
- After deletion, some anonymized or aggregated data may remain for analytics and legal compliance.
Your Rights Under GDPR (if applicable)
- Right to access, rectify, or erase your data
- Right to restrict or object to processing
- Right to data portability
- Right to withdraw consent at any time
- Right to lodge a complaint with your local data protection authority
Data Breach Notification
If we become aware of a data breach that affects your rights, we will notify affected users and relevant authorities as required by law.
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6. About Us
PatientCareLinks is a health resource platform built to connect patients, doctors, and health information in a simple, secure, and respectful way. Trusted since 2014.
Our Mission
To make everyday health management easier — helping people track their health, communicate with care teams, and find trustworthy health information, without selling their data or overwhelming them with noise.
What We Offer
- Secure chat with doctors
- Health tracking (BP, vitals, appointments, food)
- Educational videos and games
- Curated pointers to trusted health news and events
- Health crisis resources (emergency contacts, first aid, mental health support)
What We Are Not
- We are not a hospital, clinic, or emergency service.
- We are not a substitute for professional medical advice.
- We are not a publisher of medical news — we point to trusted sources.
Our Team
PatientCareLinks is operated by the Preventive Health Institute (PHI), with input from licensed healthcare professionals. For partnership or clinical inquiries, please contact us.
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We welcome your questions, feedback, and privacy requests.
Response time: We aim to respond to privacy and legal requests within 30 days. For urgent medical concerns, please contact emergency services or your doctor directly.
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